Experiencing the same problem, internet and wifi, apps not working, have to turn off vpn to get it working.

Hi @wendycollins4 ,

Welcome to Trend Micro Home Users Community!

Apologies for the inconveniences this has caused you. If screen mirroring isn't working after removing Trend Micro, it means Trend Micro isn't causing the issue. It would be advisable to seek assistance from Apple Support for further troubleshooting.

Alternatively, you can follow Apple's recommended steps to resolve this issue by clicking on this link.

Hope this helps.

VNP causing my iPhone internet to not work properly, and issues with getting on WiFi at work or my home WiFi also. Downloaded, deleted the app several times to troubleshoot the problem. Still having issues with Trend Micro app smh…

Same here. Second time after resetting my whole phone!

Hi @blackmn300​ @twostepsjehj,

Did you experience issues accessing specific websites or applications, or were you unable to access anything on the network when the VPN of Mobile Security was enabled?

Also, please provide the details below: 

1. Mobile Security for iOS version
2. iPhone/iPad Model:
3. iOS version
4. Affected Network Mode: (Wifi or Mobile Data)
   • ISP (Telstra, Optus, AT&T, Verizon)
   • Mobile Service Provider (Telstra, Optus, Vodafone)

Thank you.

This VPN of TM Mobile Security is a pain. So is the app for blocking all transaction and bank messages. Wrong decision to use it. Certainly not for India.

I wasn’t able to access anything that required data. This was a iPhone on the Telstra network. Telstra said it was a trend micro vpn issue

Hi @sandhubaljeet,

Welcome to Trend Micro Home Users Community!

Apologies for the inconveniences this has caused you. To further check on your concerns, kindly provide the following details below in order for us to know what troubleshooting needs to be done, that would be better:

• Mobile Security for iOS version:
• iPhone/iPad Model:
• iOS version:
• Error message:
• App/s Trend Micro blocks:
• Other details about the issue:

Thank you.

Hi @debridge17,

Try to install again the Trend Micro Mobile Security since we recently released an update and check if the issue still persists.

If issue still persists, kindly provide the information below:

• Mobile Security for iOS version:
• iPhone/iPad Model:
• iOS version:
• Affected Network Mode: (Wi-fi or Mobile Data)
  • ISP (Telstra, Optus, AT&T, Verizon)
  • Mobile Service Provider (Telstra, Optus, Vodafone)

Thank you.