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I contacted technical support and they did not provide me with any new solution! I used a troubleshooting tool that does nothing but waste time!

Hi, 

We're sorry to hear that you're still having issues with your Trend Micro program. As mentioned on this thread, the issue is already under investigation and our team is actively working on a fix. We are committed to resolving it as quickly as possible.

We understand how important this is for you, and we appreciate your patience during this time. As soon as the fix becomes available, we will inform you immediately.

Thank you for your understanding and support. If you have any questions or need further assistance, please don’t hesitate to reach out to Trend Micro Consumer Support.

Why is there no email support, only chat?

I am having the same issue. Will we be getting some of our fee back for this?

I have the same problem, I reinstalled and it's still the same.This has been happening for days. When will it be fixed?

Hi,

We sincerely apologize for the inconvenience caused to you by this issue.

As mentioned previously our team is already working on a permanent fix to resolve the issue and as soon as the fix becomes available, we will inform you immediately.

Thank you for your understanding and support. If you have any questions or need further assistance, please don’t hesitate to reach out to Trend Micro Consumer Support.

Why would anyone click a text link (even if hovering over it with a cursor to see the actual link URL shows it _appears_ to be a valid Trend Micro website) and then let someone download files to you computer? This 'temporary' solution violates basic computer security. Trend Micro's reps commenting on these posts should be instructed by someone in the company to use a more convincing message rather than simply repeating the same questionable statement. Failing to do so just reinforces my suspicions about this suggestion we reach out to Trend Micro Support.

Hi, 

I’m sorry for any inconvenience, as much as we want to share the temporary steps here, but to prevent any potential issues or errors, it’s important that our technical support team carries out the necessary steps. We appreciate your understanding and will keep you informed about the situation as soon as the fix is implemented.

Thank you for your patience.

Hi Everyone, 
 

We’ve developed a hotfix for the issue of Trend Micro crashing during updates. You can install the hotfix and follow the steps provided in this link: Trend Micro Crashes During Updates: How to Fix | Trend Micro Help Center
 

If you have any questions or need further assistance, please don’t hesitate to reach out to Trend Micro Consumer Support.

Hi Rochelle Mae tm_rochelle,
 
the first hotfix doesn’t resolve the issue, the second hotfix does.

Thank You.
 

Hi StanStan,

Thank you for the update. 

Let us know if you need further assistance. Have a great day!
 

Hi, 

Since you've followed the hotfix instructions, please try updating the Trend Micro program again. If the issue still persists, kindly follow the instructions in this link instead: Unable to Install Update Error in Trend Micro Security on Windows | Trend Micro Help Center.

If you have any questions or need further assistance, please don’t hesitate to reach out to Trend Micro Consumer Support.

Hope this helps.