I have tried so many things - forget this device, remove from network, turn off network device, turn on again - checked for latest version, turn off WiFi on my phone - nothing worked - my phone still getting an error message to say This Deivce is not allowed to connect to the internet.
TM network was also blocking my daughter from accessing her university site - although once I allowed her device, she was able to connect to other internet sites.
So now I have turned off the Trend Micro device that was on my network and I still have TM on my phone and my computer
Both those devices are working perfectly again - so I think I;'ll leave it off - I am just a home user and I have TM protection on my devices.
Would I be eligible for any refund on the network security - also I will have to turn off the auto renewal for the network security.
Thank you,
Claire