Hi @janicebeard

Please check the version of the Mobile Security, latest version should be 11.2.1087. If it's not updated yet, kindly update the program and check if the issue has been resolved.

Below is the link on how to check the version of Mobile Security

How to check if Trend Micro is in its latest version on iOS | Trend Micro Help Center

You can also check here for additional updates regarding the issue.