Hi @iakiko15​, 

Thank you for sharing your iOS version. Could you please specify the exact issue you're encountering? It might be related to your settings configuration setup. You can try following the steps and instructions provided in the link below, specifically focusing on setting up the fraudbuster feature. Make sure to complete the setup process thoroughly.

Things to fix after running a Trend Micro scan on iPhone or iPad

Please let us know how it goes.