Thanks but problem still exists for me. details requested:

11.2.1070

iPhone 12 Pro

17.4.1

mobile data mode affected

Telstra/Aldimobile

Still facing the same issue after uninstalling and reinstalling the product

App version: 11.2.1070

Phone: iphone 13 pro

ios:  17.4.1

Affected network mode: Mobile Data

mobile service provider :  Woolworths (Telstra network)

After deleting & re-installing:

Still blocks internet access via WiFi on iPhone 13 Pro - Xfinity mobile service provider and iOS version 17.4.1

Hi @cynconrad @spatten82 @reggiesimmons , 

Thank you for following the instructions and providing the needed information. It's unfortunate the issue persists. Your input will help us figure out the problem and find a solution. We will surely provide an update once the issue was sorted out.

Thanks for your help!

Still have the issue both my wife and me with iPhone 12 Pro. Please fix software.

Perhaps it is time to roll back the version? The last version did not have this problem.

Issue still exists 

I have iPhone 12 Pro and I have a same problem, I have reinstall Trend and the problem persist, I have remove Trend and iPhone fonction normaly…

you have a idea ?

best regards

Are you saying trend micro can’t fix this problem? My phones are affected only. Worst thing is when trading stocks internet goes down. iPads not affected. I expect it fixed and quick. Trend micro lets get moving.

@franckbuissonthuillier​ These days you can’t remove it. It’s to dangerous to be without it. Either they fix it quick or they lose my business. I buy the next best thing.

Hi @lennys123 @franckbuissonthuillier @lucybristow @lennys123 

Please refrain from uninstalling the entire app as it provides protection. Instead, temporarily disable Web Guard while we investigate the issue. We'll keep you informed with updates as we progress.

1. 11.2.1070

2. iPhone SE 2 / iPhone 13 Pro / iPad mini 4

3. iPhone : 17.4.1.     iPad: 15.8.2

4. WiFi / Xfinity 

1. 11.2.1070

2. iPhone SE 2 / iPhone 13 Pro / iPad mini 4

3. iPhone: 17.4.1.     iPad: 15.8.2

4. WiFi. / Xfinity

trend should be crediting $ back to us for this or discount for next renewal 

Certainly has been an increase of errors with TM, & lagging in it response fixes for sure. Starting to lose my trust, which is not a good thing.

I couldn't connect to the Community page from my email and I have Android/Samsung/Google/Windows 11. Pick one from that bunch. 🤦‍♀️

Hi @groffmeister74 

Thank you for sharing this information.

Followed above troubleshoot, problem still happening

1. Mobile Security for iOS version 11.2.1070
2. iPhone/iPad Model: iPhone 13 Mini
3. iOS version 17.4.1
4. Affected Network Mode: Telstra mobile data 

Problem still exists for me too 

11.2.1070

iphone 15pro

ios version 17.4.1

mobile data

telstra 

Why haven’t trend micro made an announcement on this? I had to google it to find out there was an issue. 

Hi @kerriscanlan and @nickjo ,

Thank you for providing us these information. We are already investigating the issue and will provide an update once a fix has been made. We appreciate your patience regarding this matter.

Two days ago my Trend Micro VPN started blocking access to all apps while on 5G/4G mobile connection. Works fine with all apps on Wi-Fi. Have been through all settings, reset some, tried different scenarios, all have failed. Trend Micro version 11.2.1070, iOS 17.4.1,iPhone 13