Hi @jbarnicki 

To better understand and assist you with your concern can you please provide the following information:

Trend Micro product:

Trend Micro version:

Error message (if any):

You also mentioned that this happened after an update, for clarification was the Cove Security app working prior to the update of Trend Micro?

I think after all these years of paying a ridiculous amount for Trend it's time to say goodbye!!

im so sick of trend turning off or turning off parts of my defender as well as messing with my own wifi ! 
ive put up with it since the beginning of time and never spoken up hoping it was just a glitch or it would right itself! Neither has happened and I’m so sick of paying 17$ a month for something that really isn’t quality! I see so many people complaining on this forum with similar issues and it’s been ongoing since forever and literally nothing has changed so it’s time for me to change !

Hi @sueyoucanttouchthis,

We apologize for the inconvenience you have experienced with our product. 

Trend Micro product:

Trend Micro version:

Error message (if any):

Complete Description of the issue:

You can also contact us through the link below: 

Contact Support | Trend Micro Help Center

I can’t even find which 1 I have atm . It’s early in the morning so I’ll try finding it later 

Hi @sueyoucanttouchthis, 

Please provide the following information above once you have time. We will be waiting for your response so we can help you further.