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Posted Tue, 16 Apr 2024 05:00:47 GMT by leonachen6

@tm_karl​ My email(not Apple account mail) links with my phone. I tried to Sign in with Apple. It turns out “there is no account with this mail”.

Posted Tue, 16 Apr 2024 08:25:33 GMT by tm_joyce

Hi @leonachen6,

​I've checked your account here and there's no active license. Are you able to contact Apple support for this transaction? 

Posted Tue, 16 Apr 2024 14:40:29 GMT by leonachen6

@tm_joyce​ I did the payment.

Posted Tue, 16 Apr 2024 14:45:13 GMT by leonachen6

When I tried to buy again, the system popped up this.

Posted Tue, 16 Apr 2024 14:52:37 GMT by leonachen6

Who got the payment?

Posted Tue, 16 Apr 2024 16:09:10 GMT by John Carlo Sibayan

Hi @leonachen6​, 

Because this was purchased within the app, the charge came from the Apple Store. To ensure your mobile security reflects the subscription purchased from the Apple Store, you need to click on 'Restore Purchase.'

To restore your purchase, please follow the instructions below:

  1. Launch the Mobile Security app on your device.
  2. Tap on 'Settings.'
  3. Tap 'Buy/Activate'
  4. Select 'Restore Purchase,' then tap 'Check Now.'

Please let us know how it goes. Thank you!

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