Hi @leonachen6 

Welcome to Trend Micro Users Community!

To activate your Trend Micro Mobile Security, you may follow these simple steps:

1. Open up the Mobile Security app.
2. Head to app Settings.
3. Tap on Buy/Activate.
4. Select 'Already have a license.'
5. Sign in with your Trend Micro Account.

Hope this helps!

When I click Buy/Active, it shows purchase options. I chose the option and pop out that I already subscribed for one month. I only received one mail but nothing changed. I already did it lots of times and made me so upset.

Hi @leonachen6,

After the purchase, you can try to sign out of your Trend Micro account and sign back in again so that your account will be updated.

Hope this helps!

@tm_vlad​ No, it’s not working. 😩

I tried 3 days already. How come this issue you can’t fix for 2 months?

Hi @leonachen6 ,

Apologies for this inconvenience, may I ask where did you purchase the Trend Micro Mobile Security for your iPhone? This is to verify if your purchase was successful or there has been an issue.

Thanks. 

@tm_z​ I brought it through app. I can see my subscription from my phone settings but app didn’t update it.

Hi @leonachen6​,

Have you tried to log-out then login your Trend Micro account on the app? If this won't work, try to offload the app as well.

Thanks.

@tm_joyce​ I tried all of your suggestions. If you can’t solve the problem, please refund. I want to cancel my subscription.

Hi @leonachen6,

All recommended suggestions have been given. To verify whether the app has not updated itself after the renewal, please send us a screenshot of the main page.

Hi @leonachen6,

We’ve set this comment into private to safeguard personal information.

It seems like the app is still on trial mode. If you’ve purchased a subscription via in-app already, can you check if you have the same email address on the App Store and your Trend Micro Account?

You may also try to use the option “Sign in with Apple”.

Thank you.