Hi @cliffrogers,

Welcome to Trend Micro Home Users Community!

May we know the following information

• iOS version:
• Mobile Security version:
• Are you referring to the Web Guard feature of Mobile Security?
• If the block tracker is off, are you able to use the internet when using mobile data? 

Looking forward to your response. 

I am also seeing this very same issue. 

I am having the same issues as described. I have found the VPN has been timing out web page searches and also when I open an app on my iOS 17.4.1 devices. I am running TMMS 11.2.1070. Could you please advise how to resolve this. To use my device, I have had to leave web guard and safe surfing features turned off/uninstalled after deleting and reinstalling the TMMS app

@tm_joyce​

same issue for me:

Phone: iPhone 13 pro
ios: 17.4.1

app version: 11.2.1070

yes, when web guard protection is set to on, internet does not work while only on cellular data. No issue observed when on wifi or when web guard is off

no difference when block trackers is turned off or turned on. Same either way.

@tm_joyce 

same issue for me:

Phone: iPhone 14 pro
ios: 17.4.1

app version: 11.2.1070

1. Cellular 
When web guard protection is set to on, internet does not work while on cellular data.

2. Wi-Fi
When web guard protection is set to on using Wi-Fi, internet works however you can’t perform speed tests etc.

no difference when block trackers is turned off or turned on. Same either way.

you have to turn turn off and disable Web Guard completely as the only temporary solution

I am having the exact same issue. Please fix this or I will need to remove Trend from my device. 

I have experiencing the exact same issue. This needs to be fixed or I will need to remove Trend from my device. Thanks

Hi @dstodda @kahikabeckett @spatten82 @emmaboyd ,

We're presently investigating this issue and will provide an update as soon as it's available. Your understanding is greatly appreciated.

Same issue experienced as per other comments. Please resolve asap. This has caused a lot of inconvenience, and time problem solving where issue arose.

Can you please provide an update? 

Gosh, so so many people are having trouble, including myself 

same issue for me:

Phone: iPhone 12 Max Pro
ios: 17.4.1

app version: 11.2.1070

1. Cellular 
When web guard protection is set to on, internet does not work while on cellular data.

2. Wi-Fi
When web guard protection is set to on using Wi-Fi, internet works fine

Yes. Issue confirmed here. I had to argue with both T-Mobile and Apple to figure it it was Trend Micros VPN Blocking Mobile Internet Access preventing App loading and internet connection. When connected to WiFi, It worked normally but soon as you disconnected WiFi it cuts out. Only way to access network is to delete VPN on Iphone

Same problem 

HI @johnwjack2950 , @jthizzle37 @jfoelling @reggiesimmons,

This concern is still under investigation, and we do apologize for the inconvenience it has caused. While awaiting the update to resolve this issue, may we inquire about your mobile data provider?

Looking forward to your response. 

I am experiencing this exact issue. 

@tm_joyce​ 

G’day.

Problem is not my end, several people have the same problem.

 I have found that the quick fix is to turn off the Web Guard VPN.

@tm_joyce​ Mobile Data Provider is T-Mobile. Operating Device is IOS IPhone 15 PRO. I can confirm it was the new App Update because I had zero issues before installing the latest version in the Apps Updates

Web Guard VPN is blocking everything including TrendMicro site.  So essentially TrendMicro has become useless if having to turn VPN off to access anything.  I mean everything becomes inaccessible with WebGuard VPN on

@tm_joyce​ 

17.4.1 IOS

APP Version 11.2.1070

yes, WebGuard VPN MOBILE SECURITY 

yes when turning VPN OFF, can access web. Also can use Web with two other VPN accounts on iPhone but prefer TrendMicro until today.