Hi,
I’m sorry to hear you’re dealing with this frustrating issue. Here are a few steps that might help resolve the problem:
Update the Trend Micro program: Ensure that your Trend Micro software is fully up-to-date. Sometimes, compatibility issues can arise with new hardware or system changes.
Check for Conflicting Software: Make sure there aren’t any other security programs or antivirus software running that might be conflicting with your current virus protection.
Reinstall the Trend Micro program: Uninstall the software, restart your computer, and then reinstall the latest version of the Trend Micro program. To reinstall the software, you may click
here.
Run a System Scan: If you can, try running a system scan from the virus protection software itself to check for any potential issues.
Check for OS Updates: Ensure your operating system is up-to-date, as sometimes updates can resolve compatibility issues.
Hope this helps!