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Posted Sat, 18 May 2024 14:57:46 GMT by gearymorrill

First, let me state I have a fully paid and activated subscription to Maximum Security.

On my account page, it's telling me I have both this paid account and a recently expired Password Manager account, which it wants me to renew.

I have nearly 400 passwords stored there.

I type in my current Maximum Security license to reactivate Password Security and it tells me I'm entering an incorrect license. 

Again, I have NOT been using a free version of Password Manager. And I did not purchase Password Manager separately from Maximum Security. Both appear on my license page under my email address.

I have been using Trend Micro products for over 25 years, but this BS may be the end of our relationship if it can't be resolved without my losing these stored passwords.

Posted Sat, 18 May 2024 16:32:23 GMT by tm_z

Hi @gearymorrill ,

Welcome to Trend Micro Home Users Community!

Apologies for not being able to access your Trend Micro Password Manager. I have fixed it backend so it will expire together with your Trend Micro Maximum Security.

Looking forward for your confirmation if it's now accessible on your end.

Hope this helps.

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